Opticians - solving problems, not just flogging product

opticians stainesWalking into Bank wearing optical shades like a first class poseur.
Remove shades, take out indoor glasses. Arm falls off.
Not my RSI ridden flesh and blood arm, the spectacle arm. 
No problem: Boots, from whence I purchased said spectacles is a few hundred metres hence.  
Poseur shades back on (shame the sun has disappeared)
Into Boots feeling my way because it is dark in the store and I have to wear shades
“Good Day young man. These have broken, can you repair please? I am leaving the country in 7 days for 2 ½ months and need new glasses by then”
Furtive conversation ensues between young man and female shift manager. 
“Sorry Sir, the arm is broken. There is nothing we can do with them.” 
“I know the arm is broken. That is why I brought them to you. For repair.”
“Sir, they are out of guarantee.”
“Out of Guarantee? Good God, do you know how much these cost?”
“Yes sir. It says here £240.”
“So I paid £240 fifteen months ago and I have to throw them away?”
“Well yes sir. “
Scuffling is heard. There is hand around my neck. Aaaah! It is my hand. It is stopping me from attacking staff.
I left the store.
In the High Street the Optical Shop had a laboratory on site.
Angela, one of the managers was charming. “So you need these varifocal lenses with a week? I’ll see if we can do it.” Three minutes later “Yes we can”. 
“There is an alternative.” she said. “We could take your existing lenses and put them into a new frame.”
Twenty minutes later, smart new frame, perfect fit, £75. 
Problem solving, not selling me new kit for the sake of it. Great people, great store http://www.opticalshop.info/
I’ll be back to get my new prescription glasses in the Autumn.

Walking into Bank wearing optical shades like a first class poseur.

Remove shades, take out indoor glasses. Arm falls off.

Not my RSI ridden flesh and blood arm, the spectacle arm. 

No problem: Boots, from whence I purchased said spectacles is a few hundred metres hence.  

Poseur shades back on (shame the sun has disappeared)

Into Boots feeling my way because it is dark in the store and I have to wear shades

“Good Day young man. These have broken, can you repair please? I am leaving the country in 7 days for 2 ½ months and need new glasses by then”

Furtive conversation ensues between young man and female shift manager. 

“Sorry Sir, the arm is broken. There is nothing we can do with them.” 

“I know the arm is broken. That is why I brought them to you. For repair.”

“Sir, they are out of guarantee.”

“Out of Guarantee? Good God, do you know how much these cost?”

“Yes sir. It says here £240.”

“So I paid £240 fifteen months ago and I have to throw them away?”

“Well yes sir. “

Scuffling is heard. There is hand around my neck. Aaaah! It is my hand. It is stopping me from attacking staff.

I left the store.

In the High Street the Optical Shop had a laboratory on site.Opticians in staines

Angela, one of the managers was charming. “So you need these varifocal lenses with a week? I’ll see if we can do it.” Three minutes later “Yes we can”. 

“There is an alternative.” she said. “We could take your existing lenses and put them into a new frame.”

Twenty minutes later, smart new frame, perfect fit, £75. 

Problem solving, not selling me new kit for the sake of it. Great people, great store http://www.opticalshop.info/

I’ll be back to get my new prescription glasses in the Autumn.






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